Cancellation & Refund Policy

Changing or cancelling

You can change or cancel a booking free of charge up to 24 hours before the agreed start time. Contact us by phone, or through the message button on this site.

Cancelling less than 24 hours before may incur a charge of up to 50% of the booking price, because we have usually already committed a cleaner's time.

If our cleaner arrives and cannot get in, we treat it as a late cancellation.

If we cancel

If we have to cancel — illness, or something outside our control — we will tell you as soon as we can and offer another time. If you have already paid, you receive a full refund.

If you are not satisfied

Tell us within 48 hours of the cleaning. We will normally return and re-clean the affected areas at no charge.

If a re-clean is not practical or does not resolve it, we may offer a partial or full refund, depending on the circumstances.

How refunds are paid

Refunds are returned by the same method you paid with. Card refunds usually reach your account within 5 to 10 business days, depending on your bank.

How to ask

Contact us at info@mymaid.am or +374 41 403100, or use the message button on this site. Please include the date of the cleaning and the address.